Summary: I am a senior UX leader with over 20 years of experience at the intersection of education, human-centered design, and project facilitation. I have a proven track record in developing effective experiential programming for diverse audiences, particularly UX learners; scoping, framing, and consulting on hundreds of pro bono UX research & design projects for clients including entrepreneurs, non-profits, government, and private sectors; and delivering outcomes for projects ranging from Fortune 100 end-to-end design strategies in regulated industries to short-term, grant-funded initiatives for local communities.
Top strengths: Verbal, written, and visual communication; Systems-thinking and service design; User research strategy and facilitation; Project planning and scoping; Co-design and co-creation workshop design and facilitation; Hybrid team management; Hat-wearing and chaos management
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Download my resume as a .PDF for a comprehensive description of each position.
EXPERIENCE
Prime Digital Academy (July 2016–December 2024)
Sr. Director of Research & Strategy (Sept 2023–Dec 2024)
Sr. Director of UX Instruction & Strategy (Oct 2020–Sept 2023)
Director of UX Instruction (July 2016-Oct 2020)
Honeywell International, Inc. (Feb 2015-July 2016)
Sr. Experience Designer
University of Minnesota Twin Cities, College of Design (Sep 2006-Dec 2015)
Graduate Faculty (Sept 2006–May 2009)
Adjunct Faculty (May 2009–Dec 2015)
See my CV for a comprehensive list of teaching engagements, research work, publications, etc
Design & Strategy Consultant (2004-Present)
See select examples of work on my Projects page
EDUCATION
Masters of Fine Arts, Interaction Design | University of Minnesota, Twin Cities, College of Design
Bachelors of Science, Graphic Design | University of Minnesota, Twin Cities, College of Human Ecology
COMMUNITY ENGAGEMENTS
UX: Unpacking Experience
Digital Service at Centers for Medicare & Medicaid, Brown Bag Session (Dec 2023)
Included data about non-traditional UX hires to bust assumptions about what “experience” can look like
Powering the Possible through Partnerships
Minnesota Technology Association, MN Tech Connect Conference (May 2022)
Included hands-on tools for scoping potential internship projects for UX research and/or design interns
Making a Career in UX: Guest Speaker Panel
University of Washington, Psychology of UX course (Oct 2022)
PROFESSIONAL DEVELOPMENT
Responsible AI for Public Professionals: Using Generative AI at Work (Innovate-us, March 2025)
Accessibility Fundamentals - Disabilities, Guidelines, and Laws (Deque University, January 2025)
Designing an Accessible User Experience (Deque University, January 2025)
Trauma-Informed Teaching Practices for Adult Learners (Literacy MN, May 2021)
Responding to Community Trauma in the Classroom (Atlas, May 2021)
Hmnty Cntrd MasterClass (Hmnty Cntrd, Sept 2020)
So Now You’re a Manager (Plucky, October 2019)